Shipping policy
Last updated: April 4, 2025
This Shipping Policy explains how Only Blooms ("we", "us", or "our") ships products purchased from our website: https://onlyblooms.ca.
Shipping Methods & Delivery Times
Canada
- Standard Shipping
- Estimated Delivery Time: 6–12 business days
- Availability: All products
United States
- Standard Shipping
- Estimated Delivery Time: 7–11 business days
- Availability: All products
Shipping Costs
- Free shipping on all orders over $50 (before taxes and discounts) within Canada and the U.S.
- $10 flat-rate shipping fee on orders under $50
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking info when your order ships.
- Business days are Monday to Friday, excluding holidays.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. You can track your order by:
- Clicking the tracking link in the email
- Logging into your account on our website
- Contacting our customer support with your order number
International Orders
We currently only ship within Canada and the United States.
Shipping Restrictions
- We do not ship to P.O. Boxes.
- We do not ship to freight forwarders.
- Some products may be restricted due to regulations.
Delivery Issues
Lost Packages
- If your tracking says "delivered" but you haven't received it:
- Check with neighbors and other household members
- Contact the carrier using your tracking number
- If unresolved, contact us within 48 hours of the delivery date
Damaged Items
- Keep all original packaging
- Take clear photos of damaged items and packaging
- Contact us within 48 hours with your order number and photos
Delayed or Other Issues
If you experience any delays or problems, please contact our support team by email, phone, or live chat.
Contact Information
Only Blooms
Only Blooms Import Inc.
261 Montréal Road, 310, Ottawa, ON, K1L 8C7, Canada
Business Registration Number: 722640828
Phone number: +1 613 902 1258Email: info@onlyblooms.ca
Office Hours: Monday to Friday, 9 AM – 5 PM (Eastern Standard Time, GMT-05:00)
We appreciate your business and are committed to ensuring a smooth and delightful shopping experience!
