Refund policy
Last updated: July 25, 2025
This Return and Refund Policy explains how Only Blooms ("we", "us", or "our") handles returns and refunds for purchases made on https://onlyblooms.ca.
Return Policy
Return Eligibility
- Items must be in new, unused condition.
- Return requests must be initiated within 30 days of delivery.
- Products should be returned in their original packaging (if applicable).
- Proof of purchase (order confirmation or receipt) is required.
Exchange Eligibility
Exchanges are allowed under the same conditions listed above for returns.
How to Initiate a Return
- Email us at info@onlyblooms.ca or use our Contact Us page.
- Include your order number, items to return, and the reason for return.
- We will provide a return authorization and instructions.
Return Shipping
- Returns must be mailed to the address provided in your return authorization.
- Free return shipping is offered for all eligible returns.
- You may receive a downloadable prepaid return label via email or through your account.
Refund Process
Method
Refunds are issued to the original payment method used at checkout.
Timeline
- Refunds are processed within 7 days after we receive and inspect your returned items.
- Additional processing time may apply depending on your bank or payment provider.
Amount
- You will receive a full refund for eligible items.
- No restocking fees apply.
- Shipping costs are refunded only if the return is due to our error or a defective product.
Exceptions
Non-Returnable Items
Due to health and safety standards, the following items are non-returnable:
- Custom or personalized items
- Certain perishable goods
- Items marked as “final sale”
Damaged or Defective Products
- If your item arrives damaged or defective, contact us within 48 hours.
- Include photos of the damaged product and packaging if possible.
- We will arrange a full refund or replacement, including shipping fees.
Legal Compliance
This policy complies with applicable consumer protection laws in Canada and the United States.
Contact
Should you have any questions about our Return and Refund practices or this Return and Refund Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@onlyblooms.ca or contact us at 261 Montréal Road, 310, Ottawa, ON, K1L 8C7, CA
We are dedicated to providing a seamless and satisfactory shopping experience. Please contact us with any questions or concerns regarding your order.
